App / Live
kgk22 handles your information with care — this policy explains exactly what data we collect when you register, deposit through bKash or Nagad, and use our platform, so you know what we hold and how you can act on it. Access and availability depend on your local law and eligible region.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and any identity documents required to verify your account. As you use the platform, we also collect transaction records linked to your wallet activity, including deposits made through bKash, Nagad, or Rocket. This data lets us process your transactions, maintain your account history, and respond to your support requests. We do not sell your personal information to third parties for their own marketing purposes. Data we hold is kept only for as long as it is needed to operate your account or meet our compliance obligations, after which it is removed from active records in line with our retention schedule. Cookies and similar technologies are used to keep your session active and to understand how different parts of the site are used — you can adjust cookie preferences through your browser settings at any time. Where third-party service integrations are involved, such as payment processors handling your bKash or Nagad transaction, their own privacy terms also apply to the portion of data they handle. We keep our practices aligned with applicable data-protection standards, and this policy is updated when our practices change — check this page periodically for the current version.
Transaction data from bKash deposits is processed by the payment provider under their own terms, with only the reference details needed to match your account record retained by us.
Nagad transfer records are linked to your account wallet for transaction history. We hold the minimum reference data required to confirm and reconcile each deposit.
Rocket payment references appear in your account transaction log. Access to full payment details sits with the payment provider; we store only what is needed for account matching.
This privacy policy applies to information collected through your kgk22 account and the platform itself. It does not extend to third-party services you reach through links on our pages, nor to the internal privacy practices of payment processors like bKash, Nagad, or Rocket. Understanding the boundary between what we control and what falls to a third party helps you know who to contact when a specific question arises.
Data collected at login, registration, and during account verification is covered fully by this policy. This includes your email, contact details, and any records generated while you are signed in to your account.
Deposit and withdrawal records tied to your account wallet are included in scope. Note that the payment provider — bKash, Nagad, or Rocket — governs the data on their side of each transaction under their own terms.
Your browsing behaviour on our platform, such as which game categories you visit and how long you spend in the lobby, is collected in aggregate through cookies. You can limit this through browser settings.
Links to external services, game studio pages, or payment provider portals leave the scope of this policy. Those services operate under their own data terms, and we have no control over how they handle your information.
You have concrete options when it comes to the data we hold on your account. The most direct route is your signed-in account area, where your profile details, transaction history, and communication preferences are visible and editable. If you spot an error in your registered details — a wrong phone number or an outdated contact address — you can update most fields directly from the account settings page without contacting support. For requests that go beyond self-service edits, such as asking us to review what full data we hold, or raising a concern about how your information has been used, our support team handles these through the contact routes listed on the site. Eligibility to exercise certain rights may depend on the laws that apply in your region — we will tell you clearly if a specific request falls outside what we are able to action where you are. Response times are not guaranteed, but we aim to acknowledge data-related queries promptly and work through them in order.
Open your signed-in account page to see the profile data and transaction history we hold. This is the fastest way to check what is on file without contacting support.
Most contact and profile fields can be updated directly in account settings. For fields that are locked after verification, raise a correction request through the support route.
If you want to understand how a specific piece of your data is used, or believe something has been handled incorrectly, contact us through the published support channel and describe your query clearly.
Our support team can assist with data requests that cannot be completed through self-service. Use the contact method listed on the site and include your registered account details so we can locate your records.
Privacy questions and data requests are handled through our published support channels. Use the route that works for your situation — in-platform chat for quick clarifications, or email for formal written requests where you want a record of the exchange. Availability depends on your region and local access conditions.
Access live chat from within your signed-in account. This is the most direct route for quick questions about what data we hold or how to update your account details.
For formal data requests — reviews, corrections, or concerns about data handling — contact us by email through the address listed on our contact page. Include your account reference for faster handling.
Our help centre pages cover common account and data questions with step-by-step guidance. Check there first for information about cookie settings, account history, and profile management.
Account security and data integrity are part of how the platform runs day to day — not a separate concern. Session tokens, encrypted connections, and access controls limit who inside our system can read your account data, and we review these controls as the platform develops. Data retention follows a schedule: active account data is kept while your account is open; transaction records are kept for the period required by applicable rules; data no longer needed is removed. You can contact us at any time to ask what we hold and to request changes through the routes above.
We use cookies to maintain your session and understand site usage patterns. You control non-essential cookies through your browser settings. Disabling them may affect how some parts of the platform behave during your session.
Your account is protected through login credentials and, where applicable, additional verification steps shown in your account settings. We do not ask for passwords or wallet PINs through chat or email — treat any such request as suspicious.
We keep your data for as long as your account is active and for the period required after closure. Transaction references linked to bKash, Nagad, and Rocket payments are retained in line with applicable record-keeping requirements.
When our data practices change, we update this page and note the revision date at the top. Continued use of your account after a policy update means you have had the opportunity to review the current version.
These are the questions we see most often from account holders about how their data is handled, what rights they have, and how to act on them.
We collect the registration details you provide — name, contact information, and verification documents — along with transaction records generated when you deposit or withdraw through bKash, Nagad, or Rocket. Session and browsing data is collected through cookies while you are on the platform.
Your signed-in account page shows your profile details and transaction history directly. For a broader review of records beyond what is visible there, contact us through the support routes on the site and we will work through the request with you.
Most profile fields can be edited from account settings while you are signed in. For details locked after identity verification — such as your registered name — submit a correction request through support, including your account reference and the details you want updated.
We share data only where it is required to operate your account — for example, passing transaction references to bKash, Nagad, or Rocket to process your deposits. We do not sell your information to third parties for marketing. Third-party processors handle their share of data under their own privacy terms.
Active account data is held while your account is open. After closure, transaction records and verification data are retained for the period required under applicable rules, then removed from active records. Contact support if you want details specific to your account's status.
Raise the concern through our email support route so you have a written record of the exchange. Describe what you believe happened and include your account reference. We will review the query and respond through the same channel. Availability of remedies may depend on your local law and eligible region.